About Villa d’Este
A Hotel since 1873, Villa d’Este is located in Cernobbio, on Lake Como. Amongst the finest expressions of mid-sixteenth-century architecture, it is surrounded by a private 10-hectar park with centennial plants and fascinating work of arts. Infused with Italian heritage, it is a symbol of timeless luxury and eternal elegance.
Villa d’Este offers 152 rooms and suites, four private Villas, three restaurants, two bars, a floating pool on the lake, a Beauty Center and a Sporting Club with indoor pool, fitness center, sauna and Turkish bath, fitness trails, 8 tennis courts, and a curated selection of activities and experiences to savour the magic of the lake and its sourroundings.
As a Bellman you will be contributing to the arrival and departure experience of all our guests.
Our ideal candidate can create a sense of welcoming and hospitality, has an eye for detail and is motivated about delivering service excellence with an authentic and personal touch.
In this Role You Will…
- Display the highest level of professionalism to create a sense of welcoming upon arrival and a warm farewell departure experience for all our guests
- Ensure a flawless arrival, in-room and departure luggage delivery experience
- Maintain appropriate cleanliness of hotel entrance areas
- Assist guests with requests by demonstrating good knowledge about our room product, services and experiences
- Maintain an efficient coordination with all team members to ensure the highest level of efficiency and collaboration
- Anticipate guest needs by showing an authentic interest in preferences to ensure a personalized approach
- Take an active involvement in ensuring quality standards are executed consistently
- Ensure the highest level of confidentiality protecting guests’ privacy and information
- Use the property systems to address and track tasks and requests
- High standards of professional manner
- Good spoken Italian and English
- Valid driving license
- Legal right to work in Italy
Our Benefits for You
- Canteen service by Villa d’Este culinary team
- Uniform and laundry service
- Accommodation in our employee quarters
- Employee rates in Villa d’Este Group Hotels, Gift Shop and F&B and Spa experiences
- Learning and development opportunities
- Employee engagement and recognition events and activities