About Villa d’Este
A Hotel since 1873, Villa d’Este is located in Cernobbio, on Lake Como. Amongst the finest expressions of mid-sixteenth-century architecture, it is surrounded by a private 10-hectar park with centennial plants and fascinating work of arts. Infused with Italian heritage, it is a symbol of timeless luxury and eternal elegance.
Villa d’Este offers 152 rooms and suites, four private Villas, three restaurants, two bars, a floating pool on the lake, a Beauty Center and a Sporting Club with indoor pool, fitness center, sauna and Turkish bath, fitness trails, 8 tennis courts, and a curated selection of activities and experiences to savour the magic of the lake and its sourroundings.
Position Summary
As a Pool Attendant you will be responsible to deliver exceptional service and a memorable pool experience to all our guests demonstrating passion, knowledge and care.
Our ideal candidate has excellent communication skills, an outgoing personality and a flexible, can-do approach to requests.
In this Role You Will…
- Ensure an excellent pool experience for our guests, creating a sense of welcoming and assisting them with seating arrangements and beverage orders
- Maintain the pool and seating areas in an orderly and clean manner
- Ensure a smooth and timely service following the service standards and respecting department's policies and procedures
- Display the highest level of knowledge and professionalism in all interactions
- Anticipate and address guest needs by showing an authentic interest in preferences to ensure a personalized approach
- Address and handle guests’ complaints with empathy and understanding and ensure a timely resolution
- Maintain an efficient coordination with all team members to ensure the highest level of service in your department section
Job Requirements
- Flexibility, initiative and a team approach
- Excellent communication and multi-tasking skills
- Good spoken Italian and English
- Ability to lift equipment, carry and balance trays
- Legal right to work in Italy
Our Benefits for You
- Canteen service by Villa d’Este culinary team
- Uniform and laundry service
- Accommodation in our employee quarters
- Employee rates in Villa d’Este Group Hotels, Gift Shop and F&B and Spa experiences
- Learning and development opportunities
- Employee engagement and recognition events and activities