About Villa d’Este
A Hotel since 1873, Villa d’Este is located in Cernobbio, on Lake Como. Amongst the finest expressions of mid-sixteenth-century architecture, it is surrounded by a private 10-hectar park with centennial plants and fascinating work of arts. Infused with Italian heritage, it is a symbol of timeless luxury and eternal elegance.
Villa d’Este offers 152 rooms and suites, four private Villas, three restaurants, two bars, a floating pool on the lake, a Beauty Center and a Sporting Club with indoor pool, fitness center, sauna and Turkish bath, fitness trails, 8 tennis courts, and a curated selection of activities and experiences to savour the magic of the lake and its sourroundings.
Position Summary
As a Assistant Night Manager you will be responsible for guest’s Safety & Security during the Night Shift, in absence of the Night Manager, giving assistance and support to guests, coordinating the night team on duty.
Our ideal candidate has a sense of hospitality and good communication skills, shows dedication and attention to detail nurturing relationships with both clients and colleagues for an excellent guest experience.
About Villa d’Este
A Hotel since 1873, Villa d’Este is located in Cernobbio, on Lake Como. Amongst the finest expressions of mid-sixteenth-century architecture, it is surrounded by a private 10-hectar park with centennial plants and fascinating work of arts. Infused with Italian heritage, it is a symbol of timeless luxury and eternal elegance.
Villa d’Este offers 152 rooms and suites, four private Villas, three restaurants, two bars, a floating pool on the lake, a Beauty Center and a Sporting Club with indoor pool, fitness center, sauna and Turkish bath, fitness trails, 8 tennis courts, and a curated selection of activities and experiences to savour the magic of the lake and its sourroundings.
Position Summary
As a Assistant Night Manager you will be responsible for guest’s Safety & Security during the Night Shift, in absence of the Night Manager, giving assistance and support to guests, coordinating the night team on duty.
Our ideal candidate has a sense of hospitality and good communication skills, shows dedication and attention to detail nurturing relationships with both clients and colleagues for an excellent guest experience.
Job Description
· Direct and oversee all hotel operations during the night shift in absence of the Night Manager, to ensure guest satisfaction and safety.
· Conduct Briefing for all staff during Night Shift.
· Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
· Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
· Maintain a professional and high quality service oriented environment at all times.
· Act as manager on duty for the hotel in the absence of the Night Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
· Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
· Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
· Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
· Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
· Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
· Ensure the accurate completion of the daily night audit in a timely fashion.
· Must be able to perform the full night audit if needed.
· Oversee preparation of daily summary reports.
· Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
· Should Show Initiative, Problem Solving, Staff Training, Team Leading.
· Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
· Be aware and able to enforce all fire-life-safety procedures.
· Remain current in all updates with regards to new procedures and training.
· Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.
Job Requirements
· Minimum 3 years' relevant experience in luxury hotels in a similar role
· Refined manners with a high sense of hospitality and attention to detail
· Exceptional communication and planning skills
· Strong written and spoken Italian and English; additional languages will be considered a plus
· Legal right to work in Italy
Our Benefits for You
· Canteen service by Villa d’Este culinary team
· Uniform and laundry service
· Employee rates in Villa d’Este Group Hotels, Gift Shop and F&B and Spa experiences
· Learning and development opportunities
· Employee engagement and recognition events and activities